Terms & Conditions

1. PAYWASTUN SERVICE

1.1 These Terms and Conditions set out the terms and conditions which apply to money Transmission services with Paywastun

30 WOODWELLS ROAD B8 2TQ
BIRMINGHAM

HMRC MLR No: XVML00000134207
FCA NO: 825968

Phone No: +44 121 326 6204
Email: info@paywastun.co.uk

For simplicity we will refer to ourselves as "the Firm” “we/our/us". We operate a money transmission service which you will use to send and to receive money transfers. Our money transfers can be sent and picked up at most locations worldwide. You may call the number listed above.

check our website at www.paywastun.co.uk (the "Website") for the address and business hours of nearby locations. Some locations are open 24 hours a day. The main characteristics of the payment services which we may provide to you are as follows:

  • Retail money remittance service: a money transfer service for a sending customer where a remittance payment is made to a named receiving customer, normally in another country, and where the transaction amount is less than £3,000 (money may be received in cash in a bank account in the condition that KYC documents are provided and meet the requirements of Paywastun.
  • High value money transfer service: a money transfer service for a sending customer where a remittance payment is made to a named receiving customer, normally in another country, and where the transaction size is £3,000 more further documents will be required and due diligence will be conducted. Please note three months bank statements, Proof of Funds, Proof on income, two proof of ID and proof of address will be required. In addition to this the remitter will be required to sign a source of fund form.
  • Foreign Exchange plus onward transfer: provision of currency exchange for a customer plus onward transmission of funds for a payment purpose. Money transfers will normally be paid out in cash, but some payment service providers in the receiving location will pay by cheque combination of cash and cheque. All payments are subject to availability, the payee showing documentary evidence of their identity and providing all details about the money transfer required by us as set out in these Terms and Conditions and including, without limitation, the name of the payer, country of origin, name of the payee, the payment amount, transaction control PAYWASTUN | CORRECTION identification number and any other conditions requirements which we consider necessary applicable at the payee payment location. In limited circumstances, the making of a money transfer may be subject to local 1 Required as pre-contract information under the Payment Services Regulations 2017 ("PSR") Schedule 4

1(a). 2 Required as pre-contract information under PSR Schedule 4, 1(b). 3 A description of the main characteristics of the payment service to be provided is required as pre-contract information under PSR Schedule 4, 2(a). taxes and service charges, details of which are set out in our [tariff card/charges brochure]. They may, in addition, be obtained by contacting us using the contact details set out in clause 1.1 of these Terms and Conditionsby checking our Website.

1.2 We are agreeing to provide you with a money transfer service. We do not accept any responsibility for any goods services which may be paid for by a money transfer (or any taxes, charges duties payable there on). You are cautioned against sending money to any person you do not know. You bear the risk of your intended payee failing to pick up the payment after it has been transferred to the correct destination.

2. COMMUNICATIONS

2.1 We may accept your instructions even if they are not given in conventional written paper form such as by letteron cheques. This would cover any form of electronictelephonic communication, including those not currently available. It applies to all present and any future business with you, but does not imply that we cando currently actually accept all types of electronic communications: we will tell you what types we will accept.

2.2 Note that there may be no signature, securitypassword protection for email, phone, fax and other future forms of electronic communication. You should bear this in mind if you decide to permit us to accept those types of instruction. If we do decide to accept any type of electronic communication from you, we advise:

2.2.1 against using analogue mobilecordless phones to contact us as they can sometimes be interceptedoverheard;

2.2.2 you to be careful not to let other people see your details if you are online in a public place; and

2.2.3 against using email for sending us confidential information.

2.3 Where we agree to accept instructions in a particular format (including in electronic format), we will not be able to act on the instructions unless they are legible and clear

2.4 We may decline to act on any communication, even if we have told you we will in general accept that type of instruction. We may do this in particular if we consider that there is doubt about the validity of the communication and it is in ouryour interest to query it with you. However, we are not obliged to checkconsider the validity of your communications unless we have previously agreed a system of validation with you. Subject to any legalregulatory requirements which may apply, we are authorised to act upon any instruction, agreement or arrangement without enquiring about its purpose,the circumstances in which it is given, or about the disposition of any proceeds.

3. RELATIONSHIP

3.1 We will use reasonable care and skill in providing money transmission services to you, but you should bear in mind that your payments do not carry the benefit of any interest and that our service does not have the benefit of any government-backed insurance, guarantee or compensation scheme (for example, no compensation is available from the Financial Services Compensation Scheme if we are unable to meet our liabilities) and the relationship of the Firm with you is not that of a bank trustee.

3.2 You must not give out security details, such as any password PIN, to anyone. You must notify us without undue delay in writingby telephone using the contact details set out in clause 1.1 of these Terms and Conditions via our Website on becoming aware that someone else knows your password, PIN other security information that any of these have been lost, stolen mis appropriated, and we will take immediate steps to try to prevent these from being used.13

4. FEES, CHARGES AND EXCHANGE RATE

4.1 Our [tariff card/charges brochure] sets out how, when and what we charge for the services we provide.16 17These details are also displayed prominently at our premises and those of our branches and agent son our Website may be obtained by contacting us using the contact details set out in clause 1.1 of these Terms and Conditions. You agree to pay our fees and charges for each payment transaction and in the circumstances set out in further detail in [our tariff card/charges brochure].

4.2 If you are the recipient payee of an international payment we may deduct our charges and transfer fees for each such payment from the money transferred before making it available to you. If we deduct any charges under this clause 4.2, we will give you details in the information which we regularly make available to you (using the means agreed with us by which you wish to be notified) of the full amount of the money we receive and of our charges for receiving the money which we have deducted.18

5. PAYMENT TRANSACTIONS

5.1 In order for a payment instruction from you to be properly executed, you must provide us with the informationunique identifier which is necessary for the proper execution of the payment instruction. If this is incorrect, it could result in the payment transaction being delayed the monies transferred being lost. The information could comprise the payee's bank sort code and account number or, where applicable, the payee's SWIFT number, BIC number and IBAN number.24

5.2 You must give consent before the execution of each payment transaction by [giving us payment instructions in a signed and completed order form [substantially in the form set out on the reverse of these Terms and Conditions]/[which is available at our premises and those of our branches and agents from our Website by contacting us using the contact details set out in clause 1.1 of these Terms and Conditions]], [by email, letterfacsimile transmission, in each case correctly addressed to us,by handing it to us at our premises25] 26.

5.3 We shall have the right to stop the use of any personalised set of procedures agreed between you and us, which are used by you in order to initiate payment instructions to us, on reasonable grounds relating to27:

5.3.1 the security of such security features; or

5.3.2 the suspected unauthorisedfraudulent use of such security features.28

5.4 We will execute payment instructions so that the amount to be transferred reaches the payee's payment service provider no later than the end of the third business day 29 (after 1 January 2012, the next business day) after we received your instruction. We must receive payment instructions before the cut-off time specified in our [tariff card/charges brochure]obtained by contacting us using the contact details set out in clause 1.1 of these Terms and Conditions 24 Required as pre-contract information under PSR Schedule 4, 2(b). 25 The FCA 2017 Approach to the PSRs document p.61 gives examples of consent being given in writing, verified by a signature, by telephone, by use of a password, by means of a payment card and PIN or over a secure password-protected website. The procedure and means of consent must be detailed in the framework contract. 26 Required as pre-contract information under PSR Schedule 4, 2(c). 27 Required as pre-contract information under PSR Schedule 4, 5(b). 28 Reg. 56 provides that before blockingstopping a payment instrument, the payment service provider must contact the customer to advise them of its intentions and its reason for doing so. If the payment service provider is unable to contact the customer beforehand, it must do so immediately afterwards. However, if providing this information would compromise reasonable security measureswould be unlawful, this requirement does not apply.

The payment service provider is required to unblock the payment instrument as soon as practicable after the reasons for blocking cease to apply. 29 Must be in T&Cs so that customer can expressly consent to execution time being T+3 until 2012. or on our Website30we will deem the instruction to have been received on the next business day.31 Instructions received on days which are not business days for us will also be deemed to have been received on the next business day.32

5.5 Once we receive your payment instruction, you cannot revoke it unless you inform us in writing that you withdraw your consent no later than the business day before the agreed day of execution of the instruction.33

5.6 Where we receive a payment instruction from you for execution on a specific day, you agree that the time of receipt is deemed to be that specific day on which we are to execute the payment instruction.34

5.7 It is your responsibility to ensure that the monies you pay to us are sufficient to make each and every payment transaction which you authorise us to make. We will not make any money transfer instructed by you unless you have paid to us sufficient funds first. When we accept a cheque, credit debit card other non-cash form of payment from you we make no promise to make payment of any relevant money transfer if your form of payment is not uncollectible, nor do we assume any liability for damages resulting from non-payment of the money because of it not being collectable anymore.

5.8 Applicable laws prohibit money transmitters from conducting business with certain individuals and countries. In order to comply, we are required to screen all transfers against the list of names provided by various governments and/or government agencies. If a potential match is found, we will suspend the transfer and additional information on either the payerthe payee, as necessary. Upon satisfactory review, the payment transfer will be released for collection.

5.9 We have the right to refuse to accept a payment instructionpayment and to refuse to execute any payment transaction for any of the following reasons.

5.9.1 if any condition in these Terms and Conditions has not been satisfied; or

5.9.2 if execution would be unlawful. 30 Firm to ensure that exact cut-off times are specified in [tariff card/charges brochure/other leaflet available] and on its website. 31 Must be in T&Cs so that customer can expressly consent to cut-off times.

6. LIABILITY AND REFUNDS

6.1 The extent of your liability as payer for any losses you incur in respect of an unauthorised payment transaction:37

6.1.1 arising from the use of loststolen (or, where you have failed to keep them safe, from the misappropriation of) personalised security featuresprocedures agreed between us and you for your use in order to give us payment instructions, including (without limitation) an unauthorised payment transaction through any electronic 36 Reg. 66. Must be in T&Cs so that customer can expressly consent to notification time being T+3 until 2012. Reg 66(3) states that the framework contract may provide for the payment service provider to charge the payment service user for this notification where the refusal is reasonably justified. Reg 54 provides that the payment service provider may only charge the payment service user for this (a) where agreed between the parties; and (b) where such charges reasonably correspond to the payment service provider's actual costs. 37 Required as pre-contract information under PSR Schedule 4, 5(c). Communicationa misappropriation of the security features of our electronic communications service, is a maximum of £50, or

6.1.2 where you have acted fraudulentlyhave with intentgross negligence failed to:(i) take all reasonable steps to keep safe any of the personalised security features or procedures agreed between us and you for your use in order to give us payment instructions, including (without limitation) an unauthorised payment transaction through any electronic communicationa misappropriation of the security features of our electronic communications service, (ii) use such features and procedures in accordance with the terms and conditions governing their issue and use,(iii) notify us in writingby telephone using the contact details set out in clause 1.1 of these Terms and Conditionsvia our Website and without undue delay on becoming aware of the loss, theft, misappropriationunauthorised use of such security featuresprocedures, is the full amount of those losses.

6.2 You may be entitled to redress for an unauthorisedincorrectly executed payment transaction only if you notify us in writingby telephone using the contact details set out in clause 1.1 of these Terms and Conditions without undue delay on becoming aware of any unauthorisedincorrectly executed payment transaction, and in any event no later than 13 months after the debit date. Such redress may include, in relation to an unauthorised executed payment transaction, our refunding the amount of the unauthorised payment transaction to you as payer.38 39

6.3 Where you initiate a payment instruction as payer, we are responsible to you for the correct execution of the payment transaction unless the payee's payment service provider received the amount of the payment transaction in accordance with the payment instruction execution times set out in clause 5.4 of these Terms and Conditions.40 You may that we make immediate efforts to trace the payment transaction and notify you of the outcome. Where we are liable to you as payer under this clause 6.3 for a non-executeddefective payment transaction, we may without undue delay refund to you the amount of the nonexecuted or defective payment transaction.

6.4 Where you are the intended payee of a payment instruction initiated by a third-party payer,and the payer's payment service provider can prove that we received the amount of the payment transaction in accordance with the payment instruction execution times set out in

7. MODIFICATIONS TO TERMS AND CONDITIONS; TERMINATION

7.1 We may change any provision of these Terms and Conditions.

7.2 We will notify you in writing at least 2 months42 before we make any change to these Terms and Conditions. You will be deemed to have accepted any such change if you do not notify us to the contrary before the date on which any such change comes into effect. However, if you choose not to accept any such change, our notice of the change shall be deemed to be notice of termination given under clause 7.8 of these Terms and Conditions and our agreement 41 As per Reg 79. 42 As per Reg 42(1). pursuant to these Terms and Conditions will terminate the day before any change comes into effect.43

7.3 If we have made a major changea lot of minor changes in any one year, we will give you a copy of the new terms and conditions a summary of the changes.

7.4 If we agree to fix any condition for a certain time, we will not change it during that time.

7.5 When we tell you about a change we will do so by letter, email, textmessagesin any other way which is sent to you individuallywill do so in a way that we reasonably believe is likely to come to your attention and which satisfies legal and other regulatory requirements.

7.6 Our agreement under these Terms and Conditions will continue until terminated in accordance with this clause.

7.7 You may terminate our agreement under these Terms and Conditions by giving us at least 1month's written notice. We shall not charge you for the termination of our agreement under these Terms and Conditions after the expiry of 12 months from its commencement.45

7.8 We may terminate our agreement under these Terms and Conditions by giving you at least 2 months' written notice.46 Such termination will not release you from any liability in respect of any sums owing to usfrom any previous liability for any act performed by us in accordance with instructions received from you.

7.9 If you are an individual, and up to and including the time at which we conclude our agreement with you under these Terms and Conditions we have only communicated with you for the purposes of the agreement without you and us being physically present at the same time, you have a right to cancel the agreement when you give us your first payment instruction, starting on the day on which you indicate to us your acceptance of the agreement ("conclusion day") and ending on the expiry of 14 calendar days beginning with the day after conclusion day. Such right may be exercised by contacting us at our address, facsimile numberemail address using the contact details set out in clause 1.1 abovevia our Website and informing us that you wish to cancel your agreement with us. If you exercise this right before you have sent us any payment instruction, the agreement will terminate and you will not be charged a cancellation fee. If you exercise your right after you have sent us your first payment instruction, we may deduct a cancellation fee from the monies you have already paid to us before we transfer them back to you (please note that we will not be able to transfer any monies back to you to the extent that we have already executed your payment 43 Required as pre-contract information under PSR Schedule 4, 6(a). 44 Required as pre-contract information under PSR Schedule 4, 6(b). 45 Required as pre-contract information under PSR Schedule 4, 6(c). Reg 43(2) provides that, subject to this, any charges for termination must reasonably correspond to the actual costs to the payment service provider of termination. 46 As per Reg 43(4). instruction). If you do not exercise this right, the agreement will not have been cancelled by you.47

8. GENERAL

8.1 Termination of our agreement under these Terms and Conditions does not affect yourour accrued rights and obligations at the date of termination.

8.2 A failure to exercisedelay in exercising a right remedy provided by these Terms and Conditions by law does not constitute a waiver of the right remedya waiver of other Rights remedies. No single partial exercise of a right remedy provided by these Terms and Conditions by law prevents further exercise of the right remedy the exercise of another rightremedy.

8.3 In case any provision in obligation under these Terms and Conditions shall be invalid, Illegal unenforceable in any jurisdiction, the validity, legality and enforceability of the remaining provisions obligations, of such provision obligation in any other jurisdiction, shall not in any way be affected impaired there by.

8.4 You may not assign, transfercreate any trust in respect of,purport to assign, transfer or create any trust in respect of, a rightobligation under these Terms and Conditions.

8.5 Neither these Terms and Conditions nor any transaction carried out under them shall confer Contractualother rights on,be enforceable against us by, any party other than you.

9. GOVERNING LAW AND JURISDICTION; REDRESS

9.1 These Terms and Conditions and our agreement under these Terms and Conditions and all matters arising from connected with these Terms and Conditions and our agreement are governed by English law.

9.2 The courts of England have exclusive jurisdiction to settle any dispute arising from or connected with these Terms and Conditions and our agreement under these Terms and Conditions (including a dispute regarding their existence, validity termination relating to any non-contractualother obligation arising out ofin connection with them)the consequences of their nullity. You may also be eligible for redress for any dispute and matter arising out ofin connection with these Terms and Conditions through the dispute resolution mechanism provided by the Financial Ombudsman Service (please see below for further details).48 47 Financial Services (Distance Marketing) Regulations 2004. 48 Required as pre-contract information under PSR Schedule 4, 7(a).

10. HELP AND INFORMATION; COMPLAINTS

10.1 If you have any queriesrequire a copy of these Terms and Conditions (or any document comprised in them), please contact us using the contact details in clause 1.1 of these Terms and Conditions.

10.2 We aim to provide the highest level of customer service possible. If you do experience a problem, we will always seek to resolve this as quickly and efficiently as possible. However, if you are unhappy and would like to make a complaint, please refer to our Complaints Policy for details of our internal process for dealing with complaints promptly and fairly. Our Complaints Policy is available on our Websiteby contacting our customer service team at:
30 WOODWELLS ROAD B8 2TQ, BIRMINGHAM, England
Phone: +44 121 326 6204
Email: [info@paywastun.co.uk]
We will then investigate the matter and try to reach a satisfactory conclusion. Complaints may be recorded and monitored for our internal use; we may submit an anonymised summary of complaints made to us during a particular period of time to our regulator. If you are not happy with our final if we have not concluded our investigation after 8 weeks, you may be able to refer your complaint to The Financial Ombudsman Service, 30 WOODWELLS ROAD B8 2TQ, BIRMINGHAM Required as pre-contract information under PSR Schedule 4, 7(b).
These Terms and Conditions are agreed and accepted by the Firm: Paywastun.

Important Links

Address
30 WOODWELLS ROAD B8 2TQ
BIRMINGHAM
Working Hours
Monday - Friday 9am - 17:00pm
Weekend Closed